Shipping policy
Delivery Policy
Thank you for shopping with Giftology London. This policy outlines our UK delivery charges, estimated delivery times, order processing, tracking and other important delivery information.
UK Delivery Charges
We currently deliver to addresses throughout the United Kingdom.
Standard UK Delivery
| Order Value | Delivery Charge | Estimated Delivery |
|---|---|---|
| £0.01–£74.99 | £2.99 | 5–7 business days |
| £75.00 and above | Free | 5–7 business days |
UK Delivery – Shilajit, Sea Moss & Lion's Mane Capsules
| Order Value | Delivery Charge | Estimated Delivery |
|---|---|---|
| £0.01–£49.99 | £2.99 | 2–3 business days |
| £50.00 and above | Free | 2–3 business days |
Delivery charges are calculated and displayed at checkout before you complete your purchase. For orders containing products from different delivery categories, the applicable delivery options and charges will be displayed at checkout.
Order Processing & Delivery Times
Standard UK Delivery
Handling time: 1–2 business days (Monday to Friday).
Transit time: 3–5 business days (Monday to Friday).
Total estimated delivery time: 5–7 business days.
Shilajit, Sea Moss & Lion's Mane Capsules
Handling time: 1 business day (Monday to Friday).
Transit time: 1–2 business days (Monday to Friday).
Total estimated delivery time: 2–3 business days.
Order Cut-off Time: 12:00 pm UK time (Monday to Friday).
Orders placed after the cut-off time, at weekends or on UK bank holidays will normally begin processing on the next business day.
Delivery times are estimates and may vary due to courier delays, peak shopping periods, bank holidays, adverse weather or other circumstances beyond our control.
Certain made-to-order products may require longer delivery times. Where applicable, these will be clearly stated on the individual product page.
If your order experiences a significant delay, please contact us for assistance. Your statutory rights regarding late or undelivered goods remain unaffected.
Changing Your Delivery Address
If you need to change your delivery address, please contact us as soon as possible at info@giftologylondon.co.uk.
For standard orders, we recommend contacting us within 24 hours of placing your order. For Shilajit, Sea Moss and Lion's Mane capsule orders, please contact us within 1–2 hours, as these orders are generally processed more quickly.
We will do our best to accommodate address changes before dispatch. Once an order has been dispatched, we may be unable to amend the delivery address.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
For standard orders, we recommend notifying us within 3–4 hours of placing your order. For Shilajit, Sea Moss and Lion's Mane capsule orders, please contact us within 1–2 hours.
We will endeavour to accommodate cancellation requests before an order has been processed or dispatched.
If your order has already been dispatched, you may still have the right to cancel under applicable UK consumer law. Please refer to our Return and Refund Policy for further information.
Order Dispatch & Tracking
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking details.
You can monitor your delivery through our Order Tracking Page.
Please allow some time for tracking information to update as your parcel progresses through the courier's network.
Orders containing multiple items may occasionally be dispatched in separate parcels, which may arrive on different dates.
Delayed, Lost or Damaged Deliveries
If your order has been delayed, has not arrived or has been delivered damaged or defective, please contact our customer service team at info@giftologylondon.co.uk.
For damaged or defective items, we recommend contacting us within 48 hours of delivery where possible, so we can investigate promptly. We may request photographs to help assess the issue.
If your parcel appears to be missing or delayed, we will contact the relevant courier to investigate and work towards an appropriate resolution.
We remain responsible for ensuring your order is delivered in accordance with your statutory consumer rights.
Your statutory rights are not affected by the recommended reporting timeframes stated in this policy.
Returns & Refunds
For further information about returns, cancellations and refunds, please visit our Return and Refund Policy.
Contact Us
If you have any questions regarding your order or delivery, please contact our customer service team.
Giftology London
Email: info@giftologylondon.co.uk
Phone: +44 7359 493350
Address: Rally Building, 70 South Grove, Unit 127, London, E17 7FT, United Kingdom